Sultra The Sophisticate Power Dryer

$245.00
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Sultra The Sophisticate Power Dryer mends and defends hair from heat damage while creating soft and sexy styles in a flash.

Reviews 

Based on 5 Reviews

1
Jane V.
Oct 25, 2013
2 Star Rating
Did Not Last, Poor Concentrator Design, And Heavy
For the price I paid for this professional dryer, I expected it to last longer. I haven't even had it a year and it sounds like it's broken inside as it's now making a horrible noise.

I purchased this dryer from Sephora for $175.00. It was heavier than I wanted but I was willing to give it a try. First thing I noticed is the concentrator nozzle kept spinning around and falling off. I wrote the company and advised them of the design flaw and how disappointed I was with their product, especially for the money I paid. So they sent me two more concentrator nozzles, neither one fixed the problem as the nozzle kept falling off. Keep in mind I don't use this dryer every day. I use it about every four days and I am super careful with my expensive hair tools. I've had this dryer for about 9 months and now it's sounds like it's coming apart on the inside as it's making a horribly loud grinding noise. Bottom line is no more Sultra products for me. For how expensive this dryer was, I expect it to be a better quality and last longer.
I've replaced this dryer with a SuperSolano based on good reviews, so we will see how this one compares. At least it's a much better design compared to the Sultra.
1 out of 1 shoppers thought this review was helpful.
Michele G.
United States
Nov 30, 2012
3 Star Rating
Liked It But....
Love the hairdryer but the nozzle keeps falling off which is a real pain while drying your hair.
2 out of 2 shoppers thought this review was helpful.
Kelly
Nov 15, 2012
2 Star Rating
Wouldn't Recommend
This dryer works great when it's working but it broke only after 2 1/2 years of light use. Since they only warranty their product for 2 years I was told that I'm out of luck. I could fix it myself with replacement parts but there is no way to buy replacement parts and the people who I have dealt with at Sultra are not very friendly or helpful. I would go with another brand that has better customer service.
3 out of 3 shoppers thought this review was helpful.
Rani R.
Dec 8, 2011
4 Star Rating
Great But Sultra's Customer Service Is Horrid!
I have purchased both the Seductress and the Sophisticate. I tried call Sultra today to ask a question about product registration....... HMMMMM they have no direct associates that work in customer service! HOW CAN THAT BE?? If "you" choose to sell products that are at a very high price point, you should have people answering your phones with answers. I instead kept getting receptionists with horrible attitudes, no answers, and that said someone would call me back - no answer as to when either. Make SURE to register your products, because this company may not be reliable.
8 out of 9 shoppers thought this review was helpful.
Sarah K.
Nov 19, 2010
4 Star Rating
Good Product
good product, highly recommend it.
8 out of 11 shoppers thought this review wasn't helpful.
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